Develop Training Curricula and manage revision and update on training materials • Responsible for special projects as Digital Transformation and Appenticeship • Overseas and check ongoing Starbucks Training on the job • Deliver Training Session • Coordinate Barista Trainer and Coffee Master • Manage relationship w/EMEA keyholder Functions • Manage relationship w/Market Key Stakeholders as Specialty Coffee Association • Retail KPI’ Analysis (AT, UPT, Net Sales, etc.) to recommend and support Business needs • HR KPI’ Analysis (turnover, employer branding, internal growth) • Support Marketing Activities as Expert in Coffee Community • Support Category as most Knowledgeable Starbucks Partner • Talent Acquisition e Recruitment • Responsible for L&D budget

• Create and development international projects • Create and lead internal training activities • Develop a strong Coffee Expert Community • Events and expositions relationship with media• Support and lead coffee activities during events (sensorial analysis, food pairing) • Create materials to support coffee launches• Organize and lead training session and live coaching in boutique • Lead coffee training dedicated to external stakeholders (B2B e B2C) • Coffee Training dedicated to Top Chefs and Fine Dining teams • Monitoring KPI Retail (coffee and Customer Experience)

• Sales and Customer Care • Training on the job • Create and develop small training event in boutique • Support and be part of international project collabs with Marketing and L&D teams